Becoming a Client Family

Regional Center Clients:

           If your child is a Regional Center Client, you will most likely get access to our services through the regional center.  During your child’s IPP, your Client Program Coordinator (CPC) might decide that one of the services you need is Respite Care.  There are a couple of types of respite, and this program is called Full-Service Respite.  Once you and your CPC decide on Full-Service Respite, your CPC sends us a referral.  A Program Coordinator from Bay Respite Care will call you to set up a home visit. 

           There are a few reasons for this home visit.  We get a chance to meet you and your family, including the person who will receive care, we determine whether or not we can serve your family, we go over all of our policies and procedures, sign all the necessary paperwork, and we do a brief inspection of the home.  This is so we can assure our workers that they will be going into a safe working environment. 

           After the home visit, three things happen.  First, you will receive a copy of everything you have signed.  Second, we let the Regional Center know that we have completed your home visit and are ready to receive your authorization to begin services.  Third, the Full-Service department will begin matching your child with our Respite Care Providers once we have our copy of the authorization.  We cannot begin services, as per our contract with the Regional Centers, until we have it.  This whole process, from receiving the referral from the Regional Center to the beginning of respite, can vary in time.  It all depends on how fast the communication between the different parties is.  

 

Private Pay Clients:

           This is an option for people who are not Regional Center Clients, or whose CPC’s do not think you need in-home care.  The primary caregiver contacts a Program Coordinator.  Please be prepared to give your name, phone number, address, type of service needed, and name of the person who will receive care.  The Program Coordinator will send you a packet of information for you to look over.  If you are still interested, then return the home visit agreement along with a $49 check.  If you use our services, this $49 is used towards your bill.  The Program Coordinator will contact you to set up the home visit. 

           There are a few reasons for this home visit.  We get a chance to meet you and your family, including the person who will receive care, we determine whether or not we can serve your family, we go over all of our policies and procedures, sign all the necessary paperwork, and we do a brief inspection of the home.  This is so we can assure our workers that they will be going into a safe working environment. 

           After the home visit, two things will happen.  Firstly, you will receive a copy of everything you signed.  Secondly, the Program Coordinator will begin matching the client with our workers.  This entire process, from the initial contact to the starting of services, can vary in time.  It can be as little as 10 business days to a few weeks, depending on the speed of communication between the parties and the availability of our workers.

          As a private pay client, you will receive a monthly bill for the number of respite hours that you use.  There is no minimum nor maximum amount of hours you must use. Our rates vary- $21.00 to $35.00 per hour for respite.  What usually determines your rate is the number of clients, your location and the level/difficulty of respite.   

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